Art.In.Box

Delivery Info: We use the best carriers in the business to make sure your orders get to you on time. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order. Return Policy: Damaged Items and Incorrect Delivery At Art.In.Box , we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes issues may arise, and we want to ensure a hassle-free resolution for you. Our return policy is designed to address situations involving damaged items or incorrect deliveries. Please take a moment to familiarize yourself with our return process outlined below: Eligibility Criteria for Returns: a. Damaged Items: If you receive a product that is damaged or defective, you may be eligible for a return. Please ensure to initiate the return process within 2 days from the date of receipt. b. Incorrect Delivery: In the event that you receive an item different from what you ordered, we apologize for the inconvenience. You may initiate a return within 4 days from the delivery date. Return Process: To initiate a return for a damaged item or incorrect delivery, please follow these steps: a. Contact our Customer Support Team: Reach out to our customer support team at [ customer support email or what's up ] within the specified return window. Please provide your order number, a description of the issue, and any relevant photographs as evidence. b. Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to proceed. c. Packaging: Please ensure that the item is securely packaged for return. We recommend using the original packaging if available. d. Shipping: Ship the item back to us using the provided instructions. We advise using a trackable and insured shipping method to ensure the safe return of the item. Inspection and Resolution: a. Damaged Items: Upon receiving the returned item, our team will conduct a thorough inspection. If the item is indeed damaged or defective, we will offer a replacement or issue a refund, as per your preference. b. Incorrect Delivery: In the case of an incorrect delivery, we will verify the discrepancy and proceed to send you the correct item. If the correct item is not available, we will provide a suitable alternative or issue a refund. Refunds and Processing Time: Refunds for eligible returns will be processed within [ 5 ] business days from the date we receive the returned item. Please note that the processing time may vary depending on your payment method and financial institution. Exceptions: Our return policy applies strictly to damaged items and incorrect deliveries. We do not accept returns for any other reasons, including change of mind. Contact Us: If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team at [ customer support email or what's up ]. By shopping with Art.In.Box, you agree to abide by this return policy. We appreciate your understanding and cooperation as we work to ensure your satisfaction and provide a seamless shopping experience. Last updated: [ 2023/08/12 ]